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New Resource for Media Professionals Jun 22, 2009

Posted by magnostic in Journalism, Media, Publishing, Trade publishing.
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I have a new gig overseeing editorial operations for a startup called Vital Business Media. Founded by a couple of former Penton Media execs, the company is developing a series of “targeted online communities” for different verticals. The first site is for publishing professionals, specifically those neck deep in the transition from print to digital. The coming-out party is Wednesday when the CEO, Prescott Shibles, hosts a B2B workshop examining six proven methods for making money in the digital publishing space. The workshop content is so good, we’re charging real money for it. I’ll be writing and blogging and performing assorted other content development functions for the new site as we go live.  Media colleagues, let me know what you think.

The Future of Journalism Dec 23, 2008

Posted by magnostic in Editorial, Journalism, Journalists, Magazines, Media, New Media, Publishing, User Generated content, Web 2.0.
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Great piece from Nieman Reports by BusinessWeek editor John Byrne titled “The changing truths of journalism.” He talks about how context is as important as the content itself and explains why publishers need to become “editorial curators” – sifting through and organizing articles (regardless of the source) and serving them back to communities of readers. Skip the first few grafs and get into the meat of how magazines and newspapers need to evolve in order to survive – as evidenced by BusinessWeek’s recent launch of Business Exchange, a series of online microcommunities organized (by readers) around vertical topics. Worth the read.

From the CMO Archives: “Soothe Sayers” Sep 30, 2008

Posted by magnostic in CMO, Chief Marketing Officer, Magazines, Marketing, Publishing.
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Collateral Damage asked for it, so you got it: an article we published in December 2004 on marketing in times of high anxiety. The lessons are still relevant (perhaps even more so) today. As an aside, this was my favorite cover ever. I’m still trying to figure out how the photog convinced the CMO of MasterCard to stand in the middle of Times Square with mid-day traffic whizzing by:

What Not To Do on Your “About Us” page Apr 24, 2008

Posted by magnostic in Internet, Journalism, Marketing, Media, Publishing, Trade publishing.
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An About Us page is a checklist item for any business’s website (and many personal blogs, in its more informal About Me variation). Here’s what NOT to do on your “About Us” page:

  • Don’t put your “About Us” page in the “Past News” section – this implies that, well, you are old news.  
  • Don’t put embeddable ads in the text. That tells me a lot “about” you – all of it negative.
  • Don’t say you have an experienced staff, but then provide no information about or access to those people.
  • Don’t post text with numerous typos (and compound the oversight by calling yourself an “award-winning” media publication).

If you don’t think any established website could possibly allow any of these egregious errors to go unchecked, think again: I found one that features ALL of them. And I’m sad to say I used to work for them. What a disturbing decline for a once-great publication.

Media Slam Dunk: Eliot Spitzer Mar 12, 2008

Posted by magnostic in Blogs, Journalism, Media, Publishing.
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“Feeding frenzy” takes on a whole new meaning with 7/24 news cycles. Witness the Eliot Spitzer scandal. This guy was buried in a New York minute. My favorite tabloid covers:

spitzer-nypost3-11.jpgspitzer-newsday.jpg

You can even write your own NY Post headline.

Google News search results for “Eliot Spitzer” for March 11: 16,199

Google-indexed blog posts referencing “Eliot Spitzer ” on March 11: 2,160

Best jokes, compiled here.

Even advertisers are getting into the act.

Nothing’s more tasty to media folk than a holier-than-thou public figure caught with his pants down. The Steamroller gets steamrolled.

I May Have to Try This Jan 30, 2008

Posted by magnostic in Book publishing, PR, Publishing.
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2 comments

From a spam press release I received today:

David Hancock of Morgan jams Publishing offers the advantages of a New York Publisher without the drawbacks. His entrepreneurial publishing model gives authors control over their own books, influence over cover design, and most importantly, his authors retain full rights to their books and earn a 20 per cent commission on each sale.

Hancock teamed up with Glenn Dietzel of AwakenTheAuthorWithin.com, whose Entrepreneurial Authoring Program teaches clients to write a money-making book in 12 hours of actual writing time<emphasis by Magnostic>. Clients who complete the program discover how to write a book that is “entrepreneurially sound” and are guaranteed acceptance with Morgan James Publishing, without writing a book proposal or going through years of submission and rejection.

Dietzel’s Entrepreneurial Authoring Program and individual business mentoring teach clients how to create a book that is an entrepreneurially sound lead generator for a well-structured business. A book that is entrepreneurially sound naturally leads readers to interact with the author and continue to do business again and again. The book is specifically designed as an invitation to take part in the author’s other services. Special offers and free gifts of value to the reader are tucked into the pages of the book.

I once aspired to write a novel, but an “entrepreneurially sound lead generator” sounds much more romantic.

Corporate Journalism and the Benefits of Authenticity Sep 10, 2007

Posted by magnostic in Content, Corporate journalism, Journalism, Marketing, Publishing.
17 comments

Lately, I’ve been categorizing my editorial consulting work as “corporate journalism” – the practice of creating balanced, fact-based content for marketers. It’s a more authentic alternative to the usual PR drivel and marketing fluff that companies have traditionally used to annoy customers, journalists and other target groups. The content can take many forms: white papers (reported with real-person interviews, not made-up quotes), articles, blog posts, video, etc. – all the stuff you’d see on a typical media site. The content development work is also similar to traditional journalism: understand the target audience (customers vs. readers), identify the experts (internal and external), and get them to help you tell the story (through interviews or direct contributions). The result is more engaging, more believable marketing communications. (And it’s a good next career step for disgruntled, aging journalist types.)

I take no credit for coining the term. I first heard it from David Churbuck when talking about the time we spent together at McKinsey helping to re-do the company’s knowledge management platform (a Herculean task). He may or may not have borrowed the phrase from the 1999 book “Beyond Spin.” From the publisher’s description:

In Beyond Spin, three experts detail the techniques of corporate journalism–an ingenious communications model that hinges on open, accurate, and strategically weighted reporting inside a corporation.  

I wouldn’t go so far as calling the practice “ingenious,” but corporate journalism is an important step away from traditional PR/marketing. Churbuck takes a broader view of the concept than the book’s apparent (I never read it) focus on internal mar-com; he uses the phrase to refer to the lens through which companies must view external communications as well:

Organizations need to report upon themselves with the objective eye of a journalist, holding any statement or action up to the same skeptical, unconflicted scrutiny that an outsider would hold, to determine how it will sit with the most important segment of its public – its customers.

I found another good post on the topic at Contentious.com, this one dating back to 2004:

It takes courage on the part of the corporate communications/PR people to step beyond the simplistic goal of persuasion – to acknowledge and address controversy, shortcomings and skeptical or critical perspectives without being dismissive. In short, to try to fairly present more than just the preferred corporate view.

Random end note: Google “corporate journalism” and the Wiley book and Churbuck’s blog entry both trail a 3800-word Noam Chomsky Q&A with Radio Havana on conformist subservience, building a better world, and Cuba’s courage in the face of the repressive American superpower. I’m still trying to make the connection.   

New Articles in 1to1 Aug 22, 2007

Posted by magnostic in Journalism, Magazines, Marketing, Marketing accountability, Marketing measurement, User Generated content.
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I have two short articles in the current issue of 1to1 magazine. One is on some of the new metrics that marketers are adopting to help them measure the performance of their online and offline programs, as well as the value of their customers. It includes a sidebar on the impressive results that Petco is seeing after adding user-generated content – a.k.a. customer product reviews – to its website.

The second looks at the expanding skill set that today’s CMO needs to survive. The big three: General management experience, a deeper grasp of new media, and an eye for talent.  

Both require registration to view.

The Blog as Public Record Jun 1, 2007

Posted by magnostic in Blogging, Consumer Generated Media, Internet, Journalism, Legal, Publishing, Social media, User Generated content.
5 comments

Back when I had a corporate job, we used to tell employees, Don’t put anything in an e-mail that you wouldn’t want forwarded to another person. The blog has streamlined that principle: no one has to forward your blog posts, because they’re already there, naked,  for anyone and everyone to see (and possibly take offense to). David Churbuck reminds us of this in a post about his interactions with a journalist; even though he did a phone interview with the reporter, the scribe found a juicier quote from is blog and chose to use that in the upcoming article. David’s conclusion:

Hence, if I continue to blog in the same voice and tone, I can expect to get quoted saying that things bluntly suck or rock, or that  the best use of Second Life is trying to get virtually “laid”, or that X is a moron, Y a frigtard, and Z a knuckle-dragging mouth breather. This gives me pause, particularly since I tend to put a different filter on my spoken utterances in the presence of a reporting reporter. 

The concept of blog as public record also should give pause to nitwits like this guy, who was blogging anonymously (or so he thought) while he was a defendant in a medical malpractice suit. Apparently he was providing a running commentary of the trial:

In his blog, Flea had ridiculed the plaintiff’s case and the plaintiff’s lawyer. He had revealed the defense strategy. He had accused members of the jury of dozing.

Nice strategy. After admitting under questioning that he was the blogger named Flea, the defendant settled the case the next morning – for what the Boston Globe reported to be a “substantial” fee.

We’re just beginning to see the courts address the issue of libel as it relates to blogs. The Media Law Resource Center is keeping a tally.

Libel, slander, disclosure of trade secrets – those are the things that corporate marketers and lawyers freak out about when deciding whether their executives or other employees should launch a blog. Traditionalists will no doubt use any news of blogger lawsuits as proof points against unfettered corporate blogging.

That’s an overreaction. The spontaneity of blogs provides a refreshing departure from heavy-handed oversight from marketers who expect everyone to stay “on message” and from corporate lawyers who see potential lawsuits around every corner. But bloggers – regardless of whether they’re on their own or representing their company’s brand – have to be smart about what they’re saying and how they’re saying it. In other words, don’t expect that no one will notice or care about what your write because it’s “just a blog.” 

Obligatory Cross-Link: The New Rules of Marketing and PR May 16, 2007

Posted by magnostic in Blogging, Marketing, Publishing, Word of Mouth, buzz marketing.
8 comments

David Meerman Scott has just published his latest book, The New Rules of Marketing and PR, and was kind enough to include me on his list of acknowledgements. In Blogistan, that means I am required to link back to his post and also publish the list of all the other bloggers to whom he gives a virtual shout out:

As I told David, I look forward to reading the book and will post my thoughts about it here once I’m done.