Crackberry Cold Turkey Apr 18, 2007
Posted by magnostic in Blackberry, Customer service, E-mail, Wireless.trackback
That collective groan you heard across North America was the reaction to the overnight Blackberry e-mail service outage. Predictably, shares of Research in Motion fell while the blogs and message boards heated up with tales of woe from Crackberry users who had nothing to do with their thumbs. Interestingly, even though email service has been restored, the blackberryforums.com site was down as of this posting. Coincidence, or conspiracy? Personally, I’m glad I have a POP (plain old phone).
Nothing on RIM’s homepage acknolwedging/apologizing for the outage. They probably figured that no one would notice.
I noticed the same thing and read that RIM depends on the carriers to convey such messages. Bad, bad move for countless reasons.